Terms and Conditions, Privacy Policy

This privacy notice for Daro (‘Company’, ‘we’, ‘us’, or ‘our’), describes how and why we might collect, store, use, and/or share (process) your information when you use our services (‘Services’), such as when you:

  • Visit our website at www.daro.bg, or any website of ours that links to this privacy notice
  • Engage with us in other related ways, including any sales, marketing, or events


These Terms and Conditions shall be effective from February 2025

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the services provided by DARO (“Company,” “we,” “us,” or “our”) through our website, mobile application, and any other platforms we operate. By accessing or using our services, you agree to comply with and be bound by these Terms. If you do not agree, you should refrain from using our services.

2. Services Provided

DARO offers personalized fitness and nutrition programs, including but not limited to:

• Tailored workout plans

• Customized nutrition guidance

• Video-guided routines

• Regular assessments and feedback

• One-on-one communication with a personal trainer

• Coaching, motivation, and habit-building support

• Guided onboarding and health assessment

3. Eligibility

To use our services, you must be at least 18 years old. By registering, you confirm that you meet this requirement and that you have no medical condition that would make participation in our programs unsafe. A detailed Informed Consent Form and Lifestyle Questionnaire must be completed before starting any program. DARO reserves the right, at its sole discretion, to refuse service without providing any explanation.

4. User Responsibilities & Code of Conduct

As a client of DARO, you agree to:

• Provide truthful and accurate information about your health, fitness level, and dietary habits.

• Follow the recommendations and guidelines provided in your personalized program.

• Use the provided digital tools (app, messaging system) responsibly and professionally.

• Treat DARO staff with respect and professionalism.

• Understand that results depend on your consistency, effort, and adherence to the plan.

Failure to comply with these obligations may result in restricted access to services or termination of your membership.

5. Health Disclaimer & Liability Waiver

Our programs are designed based on the information provided by you. We do not offer medical advice, and our services are not a substitute for professional healthcare consultation.

• You acknowledge and accept that participating in any fitness or nutrition program carries risks, including but not limited to injuries, adverse health reactions, or lack of expected results.

• DARO and its trainers are not liable for any health complications or injuries resulting from your participation.

• If you have any pre-existing medical conditions, consult a doctor before starting.

6. Payment, Billing, and Refund Policy

6.1. Payment

• Prices are listed in EUR and include VAT.

• Payment can be made for 1 month, 6 months, or 12 months in advance.

• Discounts apply for upfront payments (5% for 6-month plans and 10% for 12-month plans).

• Charges will begin seven (7) days after signing up, allowing for an onboarding week.

6.2. Refunds

• Refunds apply only to unused training time if you cancel before completing the program.

• No refunds are given for digital materials or completed training periods.

• Refunds are processed within 30 days via bank transfer. A valid IBAN is required.

• Requests for refunds must be made in writing and will be reviewed on a case-by-case basis.

7. Modifications & Adjustments to Programs

• Clients may request modifications to their training or nutrition plan based on lifestyle, health, or schedule changes.

• Minor modifications are included in the service.

• Excessive changes or full redesigns of a plan may incur additional fees.

8. Cancellation & Termination by DARO

8.1. Client-Initiated Cancellation

• Month-to-month plans can be cancelled at any time.

• 6-month and 12-month plans can be cancelled, with refunds provided for the remaining period.

• Cancellation requests must be made in writing via email.

8.2. Termination by DARO

DARO reserves the right to terminate services without a refund if:

• A client repeatedly fails to follow the program guidelines.

• There is evidence of abusive or inappropriate behaviour toward DARO trainers.

• A client engages in unauthorized sharing or redistribution of DARO’s content.

DARO reserves the right to terminate services at any time and will refund fees for any services not rendered, provided that termination is accompanied by one week’s notice.

9. Communication & Support

Communication will primarily take place through the DARO app messaging system. Clients may also choose to communicate via WhatsApp, Instagram, Viber, Telegram, or phone calls.

10. Data Protection & Confidentiality

Your personal data, including health-related information, is collected and processed in accordance with our Privacy Policy (also listed here), and in compliance with GDPR and applicable data protection laws.

• DARO encrypts and securely stores all health and fitness data.

• Your data is never shared with third parties unless legally required.

• You may request access, modification, or deletion of your personal data at any time.

11. Force Majeure

DARO is not responsible for service delays, cancellations, or disruptions due to causes beyond its control, including but not limited to natural disasters, technical failures, or regulatory changes.

12. Dispute Resolution

• Any disputes arising from these Terms will first be addressed through mediation.

• If unresolved, disputes will be subject to the jurisdiction of Bulgaria.

13. Amendments to These Terms

DARO reserves the right to modify these Terms at any time. Updates will be posted on our website or app, and continued use of our services after such modifications constitutes your acceptance of the new Terms.

14. Contact Information

For any questions regarding these Terms, cancellations, or data processing, please contact us at:

DARO SOFIA OOD

UIC: 202877861

Sofia, Str. Angel Kanchev N.20 

UIC: 202877861

www.daro.bg

daro @ daro. bg

Privacy Policy

1. Introduction

At DARO (“Company,” “we,” “us,” or “our”), safeguarding your privacy is a core commitment. This Privacy Policy details the principles governing our collection, use, storage, and disclosure of personal data when you engage with our bespoke fitness and nutrition services (“Services”). We are dedicated to ensuring that your information is processed transparently, securely, and in compliance with relevant data protection regulations, including but not limited to General Data Protection Regulation (EU 2016/679) (“GDPR”).

By accessing the DARO website, utilizing our services, or engaging in any activity that involves the collection, use, or disclosure of your personal data, you confirm that you have reviewed and understood our Privacy Policy. You also acknowledge that you have been informed about DARO’s processing of your personal data, including its collection, use, and disclosure.

Unless otherwise defined in this Privacy Policy, all terms shall have the meanings assigned to them under the applicable Data Protection Laws.

2. Data Collection and Scope

To deliver a highly customized fitness and nutrition experience, we collect both user-submitted and automatically generated information.

A. Information You Provide

We collect personal data that you voluntarily submit when you enrol in our Services, participate in consultations, or engage with our forms. This may include but is not limited to:

  • Identification details (name, email address, phone number)
  • Fitness history, lifestyle habits, and medical considerations provided through the Informed Consent Form and Lifestyle Form that are provided after sign-up
  • Specific health conditions, dietary restrictions, and personal wellness goals essential to program customization
  • Relevant medical history, including current medications that may impact your fitness regimen

Users are responsible for ensuring that all submitted data is accurate, up to date, and reflects any changes in their health or lifestyle status.

B. Automatically Collected Data

When you interact with our Services, we may gather analytical data through digital tracking technologies to enhance user experience and operational efficiency. This includes:

  • IP addresses and geographical location data
  • Device and browser characteristics
  • Interaction logs detailing session duration and feature usage
  • Behavioral insights obtained through cookies and analytics tools (refer to Section 6 for details)

This information enables us to optimize service delivery, maintain security standards, and tailor content to user preferences.

3. Purpose and Use of Data

Your personal data is processed exclusively for the purpose it was collected, which can include:

  • Crafting tailored fitness and nutritional plans aligned with your goals and physiological needs
  • Evaluating responses from the Informed Consent Form and Lifestyle Form to ensure a safe and effective program design
  • Facilitating direct communication, appointment scheduling, and support inquiries
  • Managing financial transactions and processing service-related payments
  • Conducting analytical assessments to refine program offerings and enhance user experience
  • Fulfilling legal and regulatory obligations, where applicable

4. Legal Basis for Processing

For clients located within the European Economic Area (EEA) or United Kingdom (UK), we process personal data under the following legal frameworks:

  • Consent: Data is processed based on explicit, informed consent provided by the user.
  • Contractual Necessity: Processing is essential for fulfilling service agreements between the user and our company.
  • Legitimate Interest: We process certain data to improve our offerings, provided it does not override user rights.
  • Legal Compliance: Data may be processed in accordance with statutory obligations or regulatory requirements.

5. Data Sharing and Third-Party Disclosure

We uphold a strict policy of non-disclosure to unauthorized entities. However, data may be shared under the following circumstances:

  • Service Providers: Third-party vendors engaged for payment processing, digital infrastructure, and business support functions.
  • Legal and Regulatory Authorities: Compliance with official requests, subpoenas, or applicable legal mandates.

All third parties handling user data are contractually bound to uphold stringent confidentiality and security measures.

6. Cookies and Tracking Technologies

We employ cookies and similar tracking mechanisms to refine our Services and personalize user experiences. These technologies facilitate site navigation, enhance content recommendations, and provide analytical insights. Users may modify cookie preferences through browser settings, though some features may be impacted by disabling cookies.

7. Data Retention and Protection

Your personal data is retained only for the period necessary to fulfill its intended purpose, in line with applicable data retention regulations.

8. User Rights

In accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws, you have the following rights regarding the processing of your personal data when using our fitness and nutrition services:

8.1. Right of Access and Rectification

You have the right to request information about the personal data we store about you. If any of your information is incorrect or incomplete, you may request its correction to ensure accuracy.

8.2. Right to Erasure (“Right to be Forgotten”)

You may request the deletion or restriction of your personal data in the following If the processing is no longer necessary for the purposes for which it was collected.

8.3. Right to Withdraw Consent

If the processing of your personal data is based on your consent (e.g., for marketing purposes or customized fitness plans), you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before your withdrawal.

8.4. Right to Restrict Processing

You have the right to request a temporary restriction of the processing of your personal data in the following cases:

  • While the accuracy of your data is being verified, or
  • While we assess the legal basis for data processing.

8.5. Right to Object

You may object to the processing of your personal data for specific purposes, such as:

  • Direct marketing (e.g., promotional emails about new fitness programs), or
  • Automated decision-making, including profiling that impacts service recommendations.

8.6. Right to Data Portability

You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format. If technically feasible, you may also request the transfer of your data to another fitness or wellness service provider.

You can exercise your rights by submitting a request via email to daro @ daro . bg

To protect your personal data, we may require identity verification before processing your request. Once we receive your request, our team will take the necessary actions in compliance with applicable regulations and notify you of the outcome within a reasonable timeframe.

If you request a copy of your personal data, this will generally be provided free of charge. However, if additional administrative costs are incurred (e.g., for physical copies or special data transfers), we may apply a reasonable fee.

9. Policy Updates and Revisions

This Privacy Policy may be updated periodically to reflect changes in regulatory requirements or business practices. Users are encouraged to review this document regularly to stay informed about how their information is handled.

10. Contact Information

For any inquiries regarding this Privacy Policy or data protection practices, please reach out to:

DARO SOFIA OOD

UIC: 202877861

Sofia, Str. Angel Kanchev N.20

UIC: 202877861

daro.bg

daro @ daro . bg